Support

Email support@getplayloop.com and we will get back to you. Including your PlayLoop display name and roughly when the problem happened makes it much faster to find your account, since there is no login to look you up by.

Common questions

How do I cash out?

Open the Wallet tab and tap Cashout. Choose a payout method, supply the email address it should go to, and confirm. First-time cash-outs include an identity check.

Why is my cash amount different from my coin balance?

They are two different numbers. Coins track your progress; the amount you can actually claim is calculated from the ads shown during play. The figure in the Wallet is the one that gets paid.

My payout has not arrived

Payout timing depends on the provider. If it has been longer than a day, email support with the date and the method you chose and we will trace it.

I cannot complete the identity check

Face verification runs on first cash-out to stop one person claiming from many accounts. If it will not pass, contact support rather than retrying repeatedly — retries can trigger a temporary lock.

How do I delete my account?

See Delete your account.

Reporting a security issue

Email security@getplayloop.com. Please do not open a public issue. We will acknowledge and keep you posted while it is investigated.