Delete your account
You can close your PlayLoop account and delete the personal data attached to it at any time. There are two routes: from inside the app, or by email if you can no longer sign in.
From inside the app
- Open PlayLoop and go to the You tab.
- Under Account, tap Delete account.
- Tap Delete to confirm.
Your request is recorded straight away, and the row then reads Deletion requested. We complete the deletion within 30 days of your request.
By email
If you have lost access to the device or the app will not open, email privacy@getplayloop.com from the address you used with PlayLoop, or include enough detail for us to identify the account. We will confirm the deletion by reply.
What gets deleted
When we process your request, we delete or blank out:
- Your profile: display name and avatar
- Your PayPal email address, and the email, name and gift card codes on your past payouts
- Your advertising ID and the other device identifiers used for ads and analytics
- The tokens we use to send you notifications, so notifications stop
We also ask Adjust, the attribution service that measures app installs, to erase its record of your device.
What is kept, and why
Some records are kept after deletion. They stay with the closed account, and we only use them for the reasons below.
| What | Why |
|---|---|
| Payout records: amounts, payout method, status and order numbers | Accounting, tax and legal obligations |
| Coin and earnings history, including goal claims, ad views and offer completions | Accounting, and checking that rewards were earned fairly |
| Gameplay and streak history | Checking that rewards were earned fairly |
| Ban and lockout status, security checks, device integrity checks and cash-out attempts | Fraud prevention, so a banned player can't come back with a new account |
| Face-check data: your face map and face-scan enrollment, face-match results and verification records | Fraud prevention, so one person can't cash out on several accounts |
| The link between your device and the account | Fraud prevention, so a ban carries over to a new account on the same device |
| Your referral code, referrals and referral commissions | Other players' records point to them, and commissions are payments |
| Your deletion request and a record of who processed it | To show we handled your request |
| Account settings: notification preferences, payout method, country and time zone | Part of the closed account record |
We keep each of these for as long as we need it for that purpose.
Before you delete
Cash out first if you have a balance. Coins and unpaid earnings are forfeited: they cannot be paid out, restored or transferred afterwards.
If a payout is still being processed when you ask, we finish it first. That can push the deletion past the 30 days above.
Deletion is permanent. Creating a new account later starts from zero — balances, streaks and tier progress do not carry over.